AI support copilot over 12k help articles
A RAG assistant that drafts grounded answers for support agents, with an evaluation harness and cost dashboard.
- -55%
- First-response time
- 93%
- Answer accuracy (eval set)
- 31%
- Deflection rate
The challenge
Confidential — SaaS came to us with a clear goal but a stack that was holding them back. We ran a discovery sprint to map the constraints, agree success metrics and lock scope.
What we did
Working in weekly sprints with a shared board and staging URL, we designed, built and shipped the solution end to end — then supported the launch and the first iterations after go-live.
The result
- -55% — First-response time
- 93% — Answer accuracy (eval set)
- 31% — Deflection rate
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